Due to extremely high order volumes, orders may take 2-3 weeks to ship.
Emailing us is the best way to get through. Order volumes are incredibly high.
We cannot answer phone calls in real time and process orders.
Please leave a voicemail or email us and we will get back to your as soon as possible.
 WE ARE NOT A RETAIL STORE


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We are not responsible for delays by USPS or FEDEX.
Since the beginning of COVID-19 USPS and FedEx are experiencing delivery delays due to increased mail order business across all sectors, and manpower shortages related to quarantine and sickness.  Some areas of the country are also experiencing civil unrest that is also causing delays in USPS or Fedex getting your package to you.  If your package, is lost, stolen, or misdelivered, contact us to remedy the situation.  If it is still in transit and taking longer than expected, there is unfortunately nothing we can do about it.

ORDERS REQUIRING SHIPPING TO A FEDERALLY LICENSED FIREARMS DEALER
It is the customer's responsibility to contact their dealer and have a copy of their FFL sent to FFL@KEARMS.COM.  Please also list the FFL business name and address in the ship to fields for your order.  Failure to do so will result in your order being delayed.


Local Customers (Phoenix Metro)
We are not a store front and we do not do 4473 transactions.  We no longer offer in store pick up for any items due to security concerns.

We Plead the 2nd in Tempe handles all local transfers for us on Fridays (unless other arrangments are made) at no additional charge to customers.

Dignity Defense handles transfers for local customers by appointment at no additional charge.  Email info@dignitydefense.com


Shipping Policy
IF YOU FAIL TO SELECT A SHIPPING OPTION, THE COST OF PRIORITY MAIL SHIPPING WILL BE ADDED TO YOUR ORDER!

Genral
All orders will be shipped by FedEx or USPS Priority. Requests for air, bus or special truck handling may be arranged in advance. Requests for RUSH or overnight orders will be honored whenever possible. All shipping costs, as well as any additional costs resulting from requested special handling or order processing are the responsibility of the customer. KE does not guarantee same day shipping or the performance of any contracted freight carrier.

Firearms
1. Shipper will transport and deliver firearms as defined by the United States Gun Control Act of 1968, between areas served in the U.S., but only to:
a. Licensed importers; licensed dealers; licensed collectors; law enforcement agencies of the U.S.or any department or agency thereof; and law enforcement agencies of any state or any department, agency or political subdivisions thereof; or
b. Where not prohibited by local, state and federal law, from individuals to licensed importers, licensed manufacturers or licensed dealers (and return of same).

2. Shipper cannot ship or deliver firearms C.O.D.

3. The recipient must be of legal age as identified by applicable law.

4. The recipient is required to comply with all applicable government regulations and laws, including those pertaining to labeling. The Bureau of Alcohol, Tobacco, Firearms and Explosives can provide assistance.

5. Shipper will transport small-arms ammunition when packed and labeled in compliance with local, state and federal law, and the Hazardous Materials section of this Service Guide. Ammunition is an explosive and must be shipped separately as hazardous materials. Shipper will not ship loaded firearms or firearms with ammunition in the same package.

6. All shipments must provide business name of FFL that product will be shipped to (Name on license) and FFL’s address needs to be entered into the shipping info upon checkout.

7. KE Arms only ships firearms via FedEx or UPS. We do not ship firearms USPS.